These are the Terms and Conditions of use for the online store www.mysobel.com, provided by SOBEL A&I SRL. By using the website and making a purchase, you agree to these Terms and Conditions. Please review them carefully, as they are subject to change without prior notice.
1. GENERAL PROVISIONS:
– The online store is owned by SOBEL A&I SRL, and the Terms and Conditions are based on the legislation of the Republic of Moldova.
– By registering an order, the Buyer accepts these Terms and Conditions, which are governed by the laws of the Republic of Moldova.
– The Seller reserves the right to modify these Terms and Conditions, and it is the Buyer’s responsibility to stay informed about any changes.
2. PROTECTION OF PERSONAL DATA:
– By using the website, you agree to the collection and processing of personal data necessary for order processing.
– Personal data is processed for legitimate purposes, such as order fulfillment, promotions, Google Analytics, cookies, and notifications/newsletters.
– All personal data is stored and used only for the necessary period and in accordance with the law on personal data protection.
– The website implements security measures to protect data, but data transmission over the Internet or wireless network may not be fully secure. Therefore, the Buyer assumes the risk of providing information.
3. ORDER REGISTRATION AND PAYMENT:
– Payment can be made with a payment card, and a tax receipt will be provided to confirm the payment.
– Online payments are made using a secure system that complies with necessary security measures.
– Refunds are made only to the payment card used for the purchase.
– The payment process requires entering card details, which are transmitted securely and stored on a specialized server.
– Payments are processed in the national currency (MDL), and currency conversion is based on the exchange rate for card transactions.
4. DELIVERY OF PRODUCTS / GOODS / SERVICES:
– The buyer will receive information regarding the expected delivery date after order registration.
– Delivery within Chisinau takes 24 hours and is free for orders over 2000 MDL. Orders below that value incur a delivery charge.
– Delivery within the Republic of Moldova takes 48 hours and is free for orders over 3000 MDL. Orders below that value incur a delivery charge.
– No deliveries are made on Sundays or national holidays.
– The delivery period may be extended in exceptional situations, and the buyer will be notified accordingly.
– Buyers can choose their preferred delivery address, and the integrity of the packaging should be checked upon receipt.
5. RIGHT OF RETURN:
– The buyer has the right to return the purchased product within 14 days from the day of payment.
– Sample items cannot be exchanged or returned.
– The return request should be sent to the provided email address, and the processing time is 14 days.
– Return conditions will be communicated according to the applicable legislation.
6. PRIVACY POLICY:
– Personal data is processed in compliance with the law on the protection of personal data.
– The provider collects and processes personal data provided by consumers for order processing.
– Personal data is used exclusively for the purpose of administering the site, order delivery, and communication.
– Users and consumers provide their personal data with the understanding that it will be processed and used by the provider.
– Personal data is not disclosed to third parties without consent, except as required by law.
– Personal data may be used for statistical purposes and promotion.
– The provider ensures the security and confidentiality of consumer data.
– Employees of the provider are obligated to respect the confidentiality of personal data.
7. CONTACT DATA:
– Legal name: Sobel A&I SRL
– IDNO: 1020600032037
– Legal address: Chisinau municipality, sec.
Centru, str. Asachi Gheorghe, 19/A.
– Physical address: Chisinau municipality, sec. Centru, str. M. Eminescu, 39.
– Contact phone: +373 60299640
– Contact email: info@mysobel.com
Please note that all communication should be in Romanian language.
Please note that I have provided a summary of the Terms and Conditions. It is essential to read the complete Terms and Conditions on the website www.mysobel.com to ensure you have accurate and up-to-date information.