Terms & Conditions

These Terms and Conditions of use of the online store www.mysobel.com are applicable to orders for the purchase of products/services offered by SOBEL A&I SRL through the website.

In order to use the site in good conditions, we recommend that you carefully familiarize yourself with the Terms and Conditions presented. We reserve the right to make changes to these provisions without prior notice.


This site is owned by SOBEL A&I SRL. When registering the order in the online store, the Buyer accepts the Terms and Conditions for the sale of goods/products and/or the provision of services which are based on the legislation of the Republic of Moldova (hereinafter – Terms and Conditions) presented below.

The use of the website implies acceptance of the Terms and Conditions proposed by SOBEL A&I SRL, in accordance with Law no. 284/2004 on Electronic Commerce. The relations between the customer and the seller are established on the basis of Law no. 105/2003 on the Protection of Consumer Rights, and other normative acts adopted in accordance with it.

The Seller reserves the right to modify the given Terms and Conditions, and the Buyer is obliged to monitor the modifications.


By using the website www.mysobel.com, you automatically agree to the collection and processing of personal data, which are necessary for the processing/confirmation/execution of orders.

Personal data is processed only for legitimate purposes, such as providing the products you order, promotions, google analytics, cookies and notifications\newsletter.

All information containing personal data is stored and used only for the period necessary to achieve the purposes for which it was collected and in accordance with the provisions established by Law no. 133/2011 on the protection of personal data.

We use commercial security measures to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information on the site. Data transmission over the Internet or wireless network cannot be fully protected. Therefore, like other companies, we cannot guarantee the security of the information they provide to the Buyer, so they will do so at their own risk.


Payment of orders is possible with a payment card – upon receipt of the order, you will receive the tax receipt that will confirm the payment.

Online payment is made in conditions of maximum security using the payment card as a payment instrument, which allows online transactions to be carried out. After making the payment you will receive a payment confirmation to your email address.

The payment processor uses a secure system based on the latest version of the 3D-Secure security standard, which means a new global approach to buyer authentication in secure online transactions. This security measure involves redirecting the user when making the payment to a secure maib page where the authentication of each cardholder is done by assigning a single-use code for each online transaction.

Refunds are made only to the payment card that was used for the purchase.

To make a payment, you will need to enter your bank card details. The transfer of this information is done in accordance with all necessary security measures. The information is transmitted in encrypted form and is stored only on a specialized server of the payment system.

To make the payment, the following data will be requested:

o Card number (16 digits)

o Expiry date (month and year)

o CVC or CVV code (3 digits)

o Name and surname on the payment card

All payments are processed in the national currency – MDL (Moldovan lei). If the currency of the operation differs from the currency of payment, the conversion of the operation amount is carried out according to the exchange rate for card operations on the day of settlement, of the issuing bank.


After the registration of the order, the buyer is given the information regarding the expected date of transmission of the order by the couriers / delivery service.

Delivery within Chisinau is made within 24 hours of order confirmation by our operators. Delivery is made from 9:00 a.m. to 4:00 p.m. and is free for orders of at least 2000 MDL, for orders with a lower value, a delivery charge of 100 MDL is paid (which will be included in the total amount of the transaction/order).

Delivery on the territory of the Republic of Moldova is carried out within 48 hours, from the confirmation of the order by our operators. Delivery is made from 9:00 a.m. to 4:00 p.m. and is free for orders of at least 3000 MDL, for orders with a lower value, delivery is paid for 150 MDL (which will be included in the total amount of the transaction/order).

No deliveries are made on Sundays or national holidays.

The delivery period may be extended in certain isolated situations (for example: unfavorable weather conditions, public holiday periods, unforeseen technical problems, etc.). We will notify you if we encounter one of the previously isolated situations.

You can choose any address for delivery – home, office or any other address, without additional payments. We only accept one delivery address per order. If you need to deliver the order to different addresses, please register different orders for each address.

Upon receiving the products, please check the integrity of the packaging, the presence of the tax receipt in the presence of the courier. Any subsequent claims regarding these matters will not be accepted.


According to the notion of Law no. 105-XV of March 13, 2013 on consumer protection The buyer has the right to return the product/merchandise purchased for certain reasons within 14 days from the day of payment. The funds are returned to the card from which the purchase was made.

Sample items cannot be exchanged or returned, in accordance with Annex no. 2 of Government Decision №1465 of 08.12.2003 (MO248-253/19.12.2003), as amended by Government Decision №1188 of 02.11.2007 (МО175/ 09.11.2007).

Company contacts in case of return: +373 60299640

Return request processing time: 14 days

Return conditions: Request to be sent to email info@mysobel.com after conditions will be sent according to the Legislation


In accordance with the provisions of Law No. 133/2011 on the protection of personal data, the service provider processes personal data. Personal data is processed in good faith and is done on the basis of and in accordance with the legal provisions. The processing of personal data is carried out by mixed means (automatic and manual), in compliance with legal requirements and under conditions that ensure security, confidentiality and respect for the rights of the data subjects.

The supplier collects and processes only the personal data provided by consumers when placing the order: name, surname, telephone number, address, postal address.

Personal data are used exclusively for the purpose of administering the site, to allow access to information specifically, for the delivery of orders or to contact the consumer in order to execute the delivery. Through this information, users and consumers become aware of the fact that their personal data will be processed and used (name, surname, telephone number, address, postal address). The service provider processes the personal data of users and consumers that are provided by browsing, using and registering on the website www.mysobel.com

Any information provided by the users and consumers of the website www.mysobel.com, will be considered and will represent the express consent for the personal data to be used by the Provider.

The provider will not disclose to a third party any of the data held, without the consent of the data subjects, and will not trade, exchange, disclose this data with other persons, with the exceptions provided by the legislation in force (at the request of the public institutions of the state, legal bodies, courts court, also authorized to process personal data).

Personal data may be processed and used by the Provider for statistical purposes and further promotion.

The service provider meets the requirements of personal data security and ensures the protection of consumer data and protects it from being lost, destroyed, distorted/falsified or disclosed to third parties.

Employees of the service provider are obliged to respect the confidentiality of personal data of consumers. The processing of personal data will be carried out by the authorized person of the Supplier.

The provider uses security methods and technologies according to the legal provisions in force.

The provider does not collect information related to transactions, such as no. to the card, expiry date, country of origin.

For more details and information, any interested person can send an email to info@mysobel.com or call +373 60299640


Legal name of the company: Sobel A&I SRL

IDNO: 1020600032037

Legal address: Chisinau municipality, sec. Centru, str. Asachi Gheorghe, 19/A.

Physical address: Chisinau municipality, sec. Centru, str. M. Eminescu, 39.

Contact phone: +373 60299640

Contact email: info@mysobel.com